fb mobile, laptop, tv, home appliances protection plans india | Premium Extended warranty for home appliances & gadgets|Additional Warranty for home appliances & Gadgets

Privacy Policy

At CitizenCenter Technologies Pvt. Ltd. (CCTPL), we maintain highest levels of security standards. While working with our “ WeConnect Care Users or Partners opting for WeConnect Care Service Plans, we take utmost care of personal information be it storing with us or helping partners to sell our products or individuals to purchase our products online from our secure website. We request you to please read our privacy policy outlined herein. We shall be updating our privacy policy from time to time, without notice to all customers, kindly check our policy from time to time.

Securing personal information

We value and respect privacy of personal information of partners and individuals. We collect your personal information so that we can serve you better. We are fully committed to ensuring the privacy, confidentiality and integrity of any personal information we seek from you. We protect this information by maintaining lawful physical, electronic, and procedural security means. Besides, we train our employees in the proper handling of your personal information at all times.

If you buy a service plan from partner or online, we'll collect personal information about you as provided it on our website/ portal. We may retain such information provided by you and may use these details to contact you to assist with our services in future.

The ways in which we will use your data collected during the course of product lifecycle of WeConnect Service Pack are mentioned within the General and Product Terms & Conditions - we recommend you read these carefully; they are available online on our website.

In addition to the above, we will collect information such as the IP address from which visitors login to their account. Besides, details about failed logon attempts for the purpose of possible investigation into misuse or abuse of the website may also be collected.

Collection of certain demographic data

We request you for certain demographic data such as your name, gender, age, images, contact/ postal address, telephone, email id, nationality and content etc., Demographic information such as postcode, preferences and interests, other information relevant to customer surveys and/or offers, Financial Information, Payment and Account Information, your account history with us including (without limitation) all billing information and communications, payment history etc. Transactional Information: Order ID, transactional history about your e-commerce activities on our website to serve you better.

Usage of information

We may use the information to understand your needs and provide you better and meaningful services, and in particular for the following reasons; Internal record keeping; To contact you for feedback to improve our products and services; To periodically send promotional emails about special offers, new products or other information which we think you may find interesting; For market research purposes; To customize the website according to your interests; We may use your information to send you promotional information about third parties which we think you may find interesting; If you purchase any content or avail of any service from the website, to complete and fulfill Your purchase, for example, to have your payments processed, communicate with you regarding your purchase and provide you with related customer service; share your details with our vendors to complete the order for eg. partners or service providers etc.; To administer product downloads; To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the website etc.); To improve the services, content, advertising on the website and help advertisers to improve and show relevant content / advertisements; At times we may tie-up with third parties, brand owners or other partners and make available certain offers, events or special schemes. In such instances, your personal information may be shared with such third parties and/or may become available to them or be disclosed to them, such third parties may have their own applicable privacy rules and We shall not be liable for the use or misuse of Your information by such third parties ; We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. We may share personal information with our other corporate entities and affiliates.

Security Precautions on our website and mobile App

Your access to our secure website www.weconnectcare.co.in and/or Mobile App is based on your login ID and password. Logins to your account are audited in our systems and we maintain adequate checks and balances to ensure that only you have access to your account. We use industry leading data security products to protect our website and App.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at wecare@citizencenter.co.in. We will promptly correct any information found to be incorrect. Important: Although the Company provides full security and secrecy to your personal information, we urge you to be careful with very sensitive information and do not share it with any third party claiming to be related to the Company on separate emails/phone calls etc. The Company disclaims any and all liabilities towards any such claims that have arisen due to your own negligence or wilful misconduct and the Company takes no responsibility of the same.