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Standard Terms And Condition

Welcome to WeConnectCare portal. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern weconnectcare.co.in (CCTPL) relationship with you in relation to this website.

The term WeConnect, WeConnect Kiosk, WeConnectCare or weconnectcare.co.in or 'us' or 'we' refers to the owner of the website i.e. CitizenCenter Technologies Pvt. Ltd. whose registered office is 401/402, Giriraj, Nilkanth Valley, Rajawadi Road No.7, Ghatkopar (East), Mumbai - 400077, Maharashtra . The term 'you' refers to the user of our website/ application.

Access to and use of weconnectcare.co.in and the products and service available through the website are subject to the following terms, conditions and notices. By browsing through these Terms of Service and using the services provided by our website ( www.weconnectcare.co.in ), you agree to all Terms of Service along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to take notice of any changes we may have made to the Terms of Service.

We reserve the right to review and withdraw or amend the services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for the same.

Our website provides links for sharing our content on Facebook, twitter and other such third party website. These are only for sharing and/or listing purpose and we take no responsibility of the third party websites and/or their contents listed on our website ( www.weconnectcare.co.in) and disclaim all our liabilities arising out of any or all third party websites.

We disclaim all liabilities and take no responsibility for the content that may be posted on such third party websites by the users of such websites in their personal capacity on any of the above mentioned links for sharing and/or listing purposes as well as any content and/or comments that may be posted by such user in their personal capacity on any official webpage of WeConnectCare on any social networking platform.

Further, From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Our Privacy Policy incorporated by reference in these Terms of Service, sets out how we will use personal information you provide to us. By using this Website, you agree to be bound by the Privacy Policy, and warrant that all data provided by you is accurate and up to date.

The images of the items on the website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images. All sizes and measurements of items are approximate; however we do make every effort to ensure they are accurate as possible. We take all reasonable care to ensure that all details, descriptions and prices of items are as accurate as possible.

We ensure that all details of prices appearing on the website are accurate, however errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Additionally, prices for items may change from time to time without notice. However, these changes will not affect orders that have already been dispatched. The price of an item includes GST (or similar tax) at the prevailing rate for which we are responsible as a seller. Please note that the prices listed on the website are only applicable for items purchased on the website and not through any other source.

Upon receiving your order we carry out a standard pre-authorization check on your payment wallet to ensure there are sufficient funds to fulfill the transaction. Order will not be processed until this pre-authorization check has been completed.

As a customer, you acknowledge and understand that service or claim or payment of any benefit covered by an add-on group insurance cover shall be at the sole discretion of the Insurer and CCTPL shall only provide assistance in facilitation of the claim by liaising with the Insurer.

Any claims made by the Customer under these Terms and Plan Terms shall be subject to the following:

  • The Customer having met and complied with the Terms and the Plan Terms (as applicable). This also applies to terms and conditions set out herein and any others which may be added to the Terms and/or the Plan Terms and communicated to the Customer at a later date;
  • The Customer having provided CCTPL with full and accurate information in connection with the coverage, as applicable;
  • The Customer having acted in a bona fide manner to make a claim;
  • The Customer having complied with the requirements of the Insurer for the purposes of processing the claim, may be required from time to time

"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"

The Website may in its sole discretion impose limits on the number of transaction which an individual holding a financial instrument may use for payment for Products. Additionally, the Website reserves the right to refuse to process transactions exceeding such limit and transactions by Users that have incurred questionable charges and amounts.

All Products purchased from the Website shall be delivered to the User by standard courier/ electronic delivery by us. We provide service packs for extended warranty to be serviced in India and also products purchased in India. Products purchased abroad are not eligible for our service packs. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavor to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. Please note we will not be able to compensate for any mental agony caused due to delay in delivery.

The terms and conditions for any Product, sale, discount, Coupons, discount vouchers, gift vouchers, pre-paid instruments or contest event organized on the Website from time to time, shall be subject to terms and conditions and subject to changes without any prior intimation.

It is mandatory to provide end user contact details. Address and asset information, purchase invoice of Asset and other related details. Without this information, the order will not get processed.

All and any intellectual property rights in connection with the products shall be owned absolutely by the Company.

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs arising from your use of this website, your breach of these Terms of Service, or infringement of any intellectual property right.

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the website and block your future access if we determine that you have violated these Terms of Service or any other policies. If you or the Company terminates your use of any service, you shall still be liable to pay for any service that you have already ordered till the time of such termination.

If you have any questions, comments or requests regarding our Terms of Service or the website please contact us at helpdesk@citizencenter.co.in.