Question & answers

WeConnect Care Service Pack coverage starts immediately after the expiry of manufacturer’s warranty and you get seamless services. Once you have an activated service pack purchased, we will take care of everything related to service under the contract. You need not have to do worry for anything. We shall send an intimation over SMS/ Email to you about expiry of Manufacturer’s warranty and start of extended warranty.

Please find below the list of products and respective brands supported by WeConnect Service Packs. WASHING MACHINE: BOSCH, ELECTROLUX, GODREJ, HAIER, HITACHI, IFB, INTEX, KELVINATOR, LG, LLOYD, MIDEA INDIA, ONIDA, PANASONIC, SAMSUNG, SHARP, SIEMENS, VIDEOCON, WHIRLPOOL REFRIGERATOTR: BLUE STAR, ELECTROLUX, GODREJ, HAIER, HITACHI, IFB, KELVINATOR, LG, PANASONIC, SAMSUNG, SHARP, SIEMENS, VIDEOCON, VOLTAS, WHIRLPOOL AC: AKAI, BLUE STAR, CARRIER, CRUISE, DAIKIN, ELECTROLUX, GODREJ, HAIER, HITACHI, HYUNDAI, IFB, INTEC, KELVINATOR, KENSTAR, KORYO, LG, LLOYD, MITASHI, MITSUBISHI, O GENERAL, ONIDA, PANASONIC, SAMSUNG, SANSUI, SHARP, VESTAR, VIDEOCON, VOLTAS, WHIRLPOOL MICROWAVE OVEN: ELECTROLUX, GODREJ, IFB, KENSTAR, LG, MIDEA INDIA, MORPHY RICHARDS, ONIDA, PANASONIC, SAMSUNG, SHARP, SIEMENS, WHIRLPOOL TV (LED/LCD/ SMART/ 3D): AOC, CROMA, HAIER, HITACHI, HYUNDAI, INTEX, KORYO, LG, LLOYD, MICROMAX, MITASHI, MYTRON, ONIDA, OSCAR, PANASONIC, PANORAMA, PHILIPS, RECONNECT, SAMSUNG, SANSUI, SHARP, SKYWORTH, SONY, TOSHIBA, TSERIES, VIDEOCON, VU, WESTON, ZEBRONICS CTV: BPL, KORYO, LG, MITASHI, ONIDA, PHILIPS, RECONNECT, SAMSUNG, SANSUI, SHARP, SONY, VIDEOCON PC: ACER, APPLE, COMPAQ, DELL, HCL, HP, LENOVO, LG, WIPRO, ZENITH LAPTOP: ACER, APPLE, ASUS, DELL, HCL, HP, LENOVO, SAMSUNG, SONY, TOSHIBA PRINTER/ SCANNER/ COPIER: BROTHER, CANON, EPSON, HP, PANASONIC, RICOH, SAMSUNG, XEROX MOBILE PHONES: APPLE, ASUS, BLACKBERRY, GIONEE, GOOGLE, HTC, INTEX, LAVA, LENOVO, LG, MICROMAX, MOTOROLA, NOKIA, ONEPLUS, OPPO, PANASONIC, SAMSUNG, SONY, VIVO, XIAOMI WATER PURIFIER: A.O.SMITH, AQUA SQUARE, AQUAGUARD, BLUE STAR, EUREKA FORBES, HINDUSTAN UNILEVER LIMITED, KENT, LG, LIVEPURE, LUMINOUS, PANASONIC, PUREIT, SAMSUNG, WHIRLPOOL AIR COOLERS: BAJAJ, CELLO, CROMPTON, HAVELLS, KENSTAR, MAHARAJA, ORIENT, SYMPHONY, USHA, VOLTAS CAMERA: CANON, FUJIFILM, KODAK, NIKON, OLYMPUS, PANASONIC, SAMSUNG, SONY HANDY CAMERA: CANON, PANASONIC, SONY AUDIO SYSTEM/ HOME THEATRE: INTEX, LG, PANASONIC, PHILIPS, PIONEER, SAMSUNG, SONY, WOOX, YAHAMA VACCUM CLEANER: AMERICAN MICRONIC, BLACK DECKER, DYSON, EUREKA FORBES, KARCHER, LG, PANASONIC, PHILIPS, SAMSUNG FAN: BAJAJ, CROMPTON GREAVES, HAVELLS, KHAITAN, MAHARAJA, ORBIT, ORIENT, SUPERFAN, SYMPHONY, USHA GEYSER: BAJAJ, CROMPTON GREAVES, EUREKA FORBES, HAVELLS, KENSTAR, KORYO, LUMINOUS, ORIENT, RACOLD, USHA, VENUS IRON: BAJAJ, CROMPTON GREAVES, HAVELLS, KORYO, MAHARAJA, MORPHY RICHARDS, ORIENT, ORPAT, PANASONIC, PHILIPS, PRITHI, SINGER, USHA KITCHEN APPLIANCE: BAJAJ, BOSCH, ELECTROLUX, IFB, KENWOOD, MORPHY RICHARDS, PHILIPS, SIEMENS

No, unfortunately service packs need to be bought within 180 days of the purchase of the device and hence you cannot extend service warranty further. We advice you to buy WeConnect Care Service Packs for maximum available period to have better coverage of your device and its smooth operation.

You shall lodge a service request thru his/ her convenient mode of communication – Call, email, via App or contacting CCTPL partners. The service request process flow is mentioned on inside back cover of this booklet for easy reference. WeConnect Care team shall ensure allocation of service call to authorised service provider, who shall attend the call maximum within 48 hours and provide resolution within 15 days in normal conditions. In worst scenario, the resolution shall be offered within maximum 30 days. You can track the progress by connecting with CCTPL helpdesk. In case of servicing of portable device, you will have to take the device to authorised service center for repair/ servicing. The services are 100% cashless and no extra charges to be paid for technician visits or parts replacement. Upon completion of work, you need to sign on service report for the closure of service request. You are entitled for one Preventive maintenance service per year which can be availed by placing the service request to WeConnect care.

In an unfortunate scenario, if your device is not repairable, we shall provide equivalent replacement or money reimbursed back to you. The money reimbursed will be subject to a depreciation of 10% per annum from the date of Purchase Invoice of the device. Once replacement is given, all our obligations under this contract will be deemed fulfilled and there will no longer be any coverage under WeConnect Care Service Pack.

If you have bought WeConnect Care Service Pack online then you need to activate your service pack in just simple 3 steps. Get the activation link on SMS/ Email, please ensure that you provide your contact details to us thru email – wecare@citizencenter.co.in or SMS/WhatsApp message on 9619577331 or by calling on 022-25170377/88. Fill your device details and upload copy of your device purchase invoice and submit, this can be submitted online or thru our website www.weconnectcare.co.in or thru an app WeCare. We shall register your WeConnect Care Service Pack and send you the activated copy.

Manufacturers provide warranty on their products for a defined period of time, whereas product life span is much more than manufacturer’s warranty period. After warranty expiry, you are exposed to various risks related to quality of service, genuine spare parts, multiple repair costs, uncertainty of labour costs, parts costs and other evils of unauthorised repairs. With WeConnect Care Service Packs, you get an assurance of Quality & Committed Services by Experts, authorised and verified technicians, Genuine spare parts and most importantly all these at fixed a price of WeConnect Care Service Pack for a given period. The cost is all inclusive of labour and spares with no hidden charges. When you buy WeConnect Service Pack you get a peace of mind and assurance of smooth working of your appliance. If we cannot repair, we shall provide equivalent replacement of the product. WeConnect Care Service pack costs just 3% of the cost of product per annum for comprehensive service coverage. Any one part of the device would cost much more than the whole cost pf service pack.

It seems, you have bought WeConnect Care Service Pack online plan and hence you need to activate the same. You must get activation done within 7 days of purchase of service pack. We will not be able to initiate the service contract without its activation.

You always have purchase invoice handy when you have bought the product recently, also some invoices come on thermal papers which fade away over the period of time. If you upload the copy of invoice, you need not have to search for the same for servicing of the device. We like to bring hassle free and 100% paperless service for your ease.

Do not worry and relax, once you activate the service pack, we have all the details of your device and WeConnect Care Service Pack. We do not need any information from your side. In fact, all the details are available to you on our WeCare app. We recommend you to download this app from Google Play Store and use it for handy information, service request, reminder and other offers. Also you do not have to inform us, we would like you to focus on your work and family, we will take of your appliances and gadgets.

No worries, if you move from one location to another within city or state or within India. Just drop a mail or send a message or call on us and inform about your new coordinates. Please ensure that uninstallation, transportation and reinstallation done by authorised people for continuity of the contract at new premises.

We only work with reputable and leading authorized service providers so that your product is always in safe hands. Our qualified Service Experts provide onsite services at your home or at authorised service centers. Experts are background verified and well trained. Prior to the visit, we will share the details of person visiting for your information.

No, absolutely nothing. There are no additional hidden charges for anything.

Any problems or defects not covered by manufacturer’s warranty. Non-operating and cosmetic damage to the Product, such as damage to paintwork, Product finish, dents or scratches. Accessories used in or with the Product including but not limited to remote, batteries, USB/HDMI cable and replacement of any consumable items or accessories. Repair of the product due to accident, misuse, abuse, neglect, or improper maintenance. Damage resulting from power outage, power surges or drips, fluctuating voltage, inadequate or improper voltage or current Damage caused by unauthorized repair, theft, burglary and accident including earthquake, storm and or hurricane, abuse, misuse, sand, dust, water, negligence, fire, flood, lightning, malicious damage, impact, corrosion, battery leakage, acts of God, animal or insect infestation or intrusion. Breakdowns caused by computer virus or realignments to Products, Back up and restoring of your data, debugging or reconfiguring computer software. Cost of removal or re-installation of the Product. Costs arising from incorrect installation, modification or maintenance Use of batteries, charger and / or accessories not approved by the manufacturer, incorrect electrical leads or connection. The complete list of exclusions can be found in the detailed Terms & Conditions of the contract.

No, WeConnect Care Service Pack is non-transferable.

Accidental and Liquid damages are not covered as per the terms of WeConnect Care Service Packs.

WeConnect Care Service Pack does not cover refurbished products.